To become a user of the platform you simply need to go to the main page in the upper right corner, find “Join secondchancelove.online” button and follow the instructions.
The sign up process require:
There are two types of users on the platform: Users and Top Users.
If you want to become a Top user on our platform, you should proceed with this application form — Become a top user. We responsibly process applications, so the response to your application may take some time, we appreciate your understanding.
To become and maintain your status as a Top user, it’s necessary to comply with special set of requirements, in particular identity verification and profile information, activity on the platform, communication with other users and content requirements. You can find full list of such requirements within our application form. Failure to comply with these requirements may result in the loss of the Top User status.
Users have various motives for joining and using our platform. While some are focused on establishing relationship, others might seek attention or even online recognition and popularity. It's essential to understand that not all users aim for romantic relations; some may be more inclined towards online friendship or any other forms of online interaction. That’s why, we cannot guarantee a specific outcome for all users.
We require Top Users to offer true and accurate information about themselves in the profile description and during the communication. However, our identity verification includes basic check of their name, age and appearance. So, it's always a good practice to exercise caution.
A platform offers such conventional tools as:
The subscription is not generally available option now. The platform uses a credits system that’s a method to use certain features of the platform and not a virtual currency.
For instance, you can buy a certain amount of credits and use them on the platform (only) to pay for the use of the features. In case you don’t use any feature — your credits remain on your balance.
You can find more detailed information here for the use of our platform.
The following features are paid:
To start using the platform, you’ll get relevant tips to help you figure out the number of credits each paid feature costs.
Upon signing up, each User receives 20 welcome credits to test the basic features of the platform. The credits also let new Users understand how the credit system works. After that, the balance of credits may be replenished on the credits page. The platform may also provide Users with additional or complementary credits in several cases. They may be an acquisition of the credits package, bonus credits, or other types of granted credits such as merci credits.
For the convenience of Users, the platform provides for the automatic top-up. You can also check the payment method and top-up option on the credits page.
A warm welcome to you! We're happy to have you here. We understand that starting over or returning can be overwhelming, but rest assured that we have your back.
To help you settle in, here are a few steps you can take:
Online scams have become increasingly prevalent in recent years. This guide will provide you with insights into the various forms of scam you may encounter online. Consider this information as your trusted guide for safe online navigation.
Generally, scams revolve around the theft of money or personal and financial information. Scammers employ tactics to convince their victims that their actions are secure and legitimate. They often promise benefits or portray the transfer of funds or data as safe.
To protect yourself from scammers, it is essential to adhere to internet safety guidelines and exercise caution when interacting with strangers online.
Online scams often follow a familiar pattern that you should be aware of. Here's how it may unfold:
Just a quick heads-up, every case is unique, so they may vary from one another. Scammers are always finding new ways to deceive people, however, their stories and tactics tend to be quite similar.
The most well-known scams may include:
Scammers use various methods, such as phishing emails, unsolicited messages, fake customer support calls, and personal messages on social networks.
To make things easier for you, we have compiled a list of simple rules that can enhance your online security on any platform where you can meet strangers online:
We place great importance on the security of all communications that pass through our platform. To protect you from fraud on our platform our Customer Support and Trust&Safety teams are 24/7 ready to help you with any scam activity you may encounter on our platform.
We encourage you to contact support@secondchancelove.online or use “Abuse report” feature in order to alert us about any suspicious or fraudulent profiles.
In order for us to make our internal investigation more efficient we kindly ask you to provide as many information as possible (user name or ID, screenshots showing suspicious or prohibited behaviour, other relevant to the incident information).
In the article below you can learn more what actions do we take to prevent a scam on our platform.
⚠️ Disclaimer
Information in this guide does not constitute legal or any other kind of advice and is provided for informational purposes only as our contribution to the safer internet.
The platform allows signup for people who have reached 18 years or the relevant age of majority in their jurisdiction.
Signup requires a user to provide his/her valid email and set up a password. User should also provide their name, sex, and age.
We recommend to use strong passwords, containing:
To keep your account safe, you’ll have to do the following:
Please note that we cannot be held responsible for any losses that occur due to the loss of your account.
Sure. To deactivate your account, simply go to your profile settings and click the appropriate button. Your account won't be permanently deleted, but it'll become inactive. This means that you'll no longer receive emails and your profile will no longer be visible on the platform.
In accordance with our Terms of Service, the platform may also deactivate your account and delete all associated data. In addition, certain accounts may be suspended temporarily or permanently due to violations.
If you'd like to permanently delete your account, please feel free to contact support@secondchancelove.online.
Our friendly customer service team will be happy to assist you. Please note that the decision to delete or suspend an account is at the sole discretion of our team.
When you make payments on our platform, you can rest assured that we'll take care of your security. We have partnered with a trusted third-party provider that is PCI DSS certified, which is a requirement for businesses and banks that process money transactions.
We don't process the payments ourselves, and we don't store any of your financial information. We only store a small portion of your credit card number so that we can help you if you have questions about using a particular card for payments.
To ensure secure payments, we may ask you to provide photos of your ID and credit card. But don't worry. We take your privacy seriously and encrypt all data. Only our billing specialists have access to this information and can only use it to help you with payment issues. It's all about verifying your identity and protecting your personal information.
If you'd like to learn more about how we handle your information, you can review our Privacy Policy. We want you to feel safe and comfortable using our platform.
If we notice unusual payment activity, we may put your account on hold temporarily as a security measure. It means you will not be able to use your account until you pass a verification procedure.
If you follow these simple instructions, you'll be back on track in no time!
❌ Important
Please remember that it's forbidden to use a payment card that belongs to a third person.
Also avoid sharing your financial information such as credit card details or passwords through public channels.
When someone betrays your trust, it can be very painful and you feel hurt.
On the platforms where strangers meet and build connections trust can be broken in the same way as it can be done in a real life. For example, some people could betray other by lying about certain aspects of their life, such as their relationship status or their job, leading to false expectations. Some people can suddenly cutting others off all communication without explanation and can leave them feeling confused and hurt.
Creating emotional connections and then asking for money under false pretenses is also can lead to the loss of trust. Moreover, it’s one of the patterns of a scam activity, so be cautious. Behaving differently and displaying inconsistent emotions and intentions, can make others doubt the sincerity of the relationship.
We understand the impact this can have, and that's why we're here to offer our assistance and support. If someone has shaken your confidence, we have a few suggestions to help you recover from the experience:
We're here to support you every step of the way 🙌
It’s important that places online where people spend time together are safe and fun for everyone. This means everyone needs to follow the rules and be respectful to others.
We encourage our community members to use the tools we provide on platform to report any content they believe violates our Community Guidelines.
It is easy to point out the problem across the platform, whether it is in a chat/email or user profile.
You can also block any user that seems to be inappropriate to you. Any content created, including the user's profile, will not be shown to you anymore. Later, you can find a user by his/her ID and unblock them if you want to. Please note that users don’t get notified about them being blocked.
Alternatively, you can report an issue directly to support@secondchancelove.online.
Abuse reports act as a user feedback channel and play an important role in our processes for reviewing other conducts that may violate our Terms of Service or Community Guidelines.
We act immediately on various types of abusive misconduct reported by platform users. As soon as the abuse report arrives, it is transferred to our Support Team for necessary clarifications and feedback. If the reported case needs more involvement or additional investigation, it is reviewed by our Dispute Resolution Team.
We do not include any information about the person who submitted the report when we contact the reported user. However, we deal directly with the user who violated the Platform rules.
If your report shows someone has broken the rules, the safety team can take action like:
Reporting something to us as a violation does not guarantee that it will be removed or require additional action from our team.
This is a page where you can try your luck and check the Top Users the platform may suggest to you. This may be an interesting way of finding new connections. You can easily find the page in the header of the every platform's page on desktop version of the website or in the lower right corner of the mobile version. Alternatively you may follow the link.
On this page, you can find interesting functions such as “like”. The Top User you liked will receive a notification that you liked them and may like you back. It may be a good idea to start messaging with this Top User. Alternatively, you can skip the suggested Top User.
A desktop version of the page also lets you:
You can follow the users you like. You can find the “Follow” button on:
When you start following someone, you can find these people under the section “Your Statistics” which is displayed on almost every page of the platform.
This will let you easily reach people you follow and figure out whether they’re online or not.
Use this service for the start of communication or instead of a standard “Hello”. You can wink using the “Wink” button under your chat or on the People page. It’s free of charge and sends a winking sticker into your chat with the user.
Some of the photos in the Top User’s profiles may be labeled as private. It means that you cannot see them before you start a conversation in Chats. The rule is simple: you cannot see the private photos until the Top User answers your first message and vice versa.
You can edit any information about you that is available and publicly displayed in your profile. For this, go to Profile → Your Profile and press the “Edit Profile” button. It should be placed to the right of your name, age, and ID, above the “BIO” section.
If you proceed the following path, press the “Profile” button in the header and then go to “Settings”. You will open the page where you can edit your email and password. For security purposes, we recommend changing the password regularly. What’s more, in case you feel your email was reached by an unknown – feel free to change your email if you have the alternative one (you will be logged out after this change).
On the Profile Settings page, you can also find the sound settings and the Notification management section.
In the Notifications section, you can temporarily pause the notifications or permanently disable them. This is valid for any notifications: emails, pushes, and other types.
A footer contains lots of important legal information. Here’s the list of pages with their brief descriptions: